Refund policy
VoltÉlan Returns and Refunds
Return window
You have 30 days from the day you receive your order to send an item back to us.
Conditions
The item must be as new: unworn, unwashed, with the original tags attached and in its original packaging.
Return costs
Europe: returns are free. We email you a prepaid label on request at support@voltelan.com.
United States and Canada: if the item is faulty, damaged or not what you ordered, the return is entirely on us and we send you a prepaid label. If you simply changed your mind, return postage is at your expense; write to us before you ship it back, as we can often offer a partial refund that saves you the trip.
What cannot be returned
Worn lingerie, pierced earrings and personalised items cannot be returned.
Refund time
Your refund is issued within 5 to 7 business days of us receiving and checking the item, to the original payment method.
Shipping fees
Any standard shipping you paid (EUR 2.90 in Europe, EUR 4.90 in the United States and Canada) is refunded too. The EUR 15 DHL and USPS Express options are not refunded, unless the item was faulty or we made a mistake.
Faulty item or our mistake
Send us a photo of the fault. We replace the item or refund you in full, including all shipping costs both ways, whatever your country.
How to return
- Email support@voltelan.com with your order number and the reason for the return.
- You receive the instructions, and the prepaid label where it applies, within 24 to 48 business hours.
- Drop your parcel off at a pickup point or post office.
- The refund is triggered within 5 to 7 business days of the parcel reaching us.
Last updated: 2026-07-23
The amounts on this page are reference amounts in euros. If you pay in another currency they are converted at checkout, and the exact amount is shown to you before you confirm.