Track My Order
Track My Order
You placed an order with VoltElan and want to track your package? Here's how to do it in a few simple steps.
Where can I find my tracking number?
Your tracking number is sent to you by email as soon as your order is shipped. Check your inbox (and spam folder) for an email from VoltElan containing your tracking link. The shipping time is usually 48 to 72 hours after your order.
Track my package
Once you have your tracking number, use one of the following services to locate your package:
- Chronopost (standard delivery France): www.chronopost.fr/tracking
- DHL Express (express delivery): www.dhl.com/tracking
- 17track (universal tracking all carriers): www.17track.net
- Cainiao (international tracking): global.cainiao.com
Usual delivery times
- French mainland: 5 to 8 business days
- Belgium, Switzerland, Luxembourg: 7 to 10 business days
- Rest of Europe: 7 to 12 business days
- Express delivery (DHL): 2 to 4 business days
Frequent questions
My tracking hasn't been updated for several days
It's normal for the tracking not to be updated in real time, especially during international transit. If your package hasn't moved for more than 10 business days, contact us.
I haven't received a tracking email
Check your spam and promotions folder. If you still can't find anything 72 hours after your order, write to us at support@voltelan.com with your order number.
My package is indicated as delivered but I haven't received it
Check with your neighbors and concierge. If the package remains missing, contact us within 48 hours at support@voltelan.com and we will open an investigation with the carrier.
Need help?
Our customer service is available Monday through Friday, from 9am to 6pm (CET). Write to us at support@voltelan.com, indicating your order number. We respond within 24 hours.