General Conditions of Sale - VoltÉlan

Last updated: September 2025

Article 1 - General Provisions

These general terms and conditions of sale govern the contractual relationship between VoltÉlan and its customers. Any order implies full acceptance of these conditions.

Article 2 - Products and Services

VoltÉlan offers women's fashion items for sale, including shoes, clothing, and accessories. The essential characteristics of the products are presented on the website with the greatest possible accuracy.

Article 3 - Orders

3.1 Order Process

Orders are placed exclusively electronically on our website. The customer follows a multi-step ordering process allowing them to check the details of their order and its total price.

3.2 Order Confirmation

The sale is considered final after sending the order confirmation by VoltÉlan and receipt of payment.

Article 4 - Price and Payment

4.1 Price

Prices are listed in euros, all taxes included. VoltÉlan reserves the right to change its prices at any time, with the understanding that the price listed in the catalog on the day the order is placed will be the only price applicable.

4.2 Payment Terms

Payment is made by credit card or any other payment method offered on the site. The debit is made at the time of order validation.

Article 5 - Delivery

5.1 Delivery Zone

Deliveries are made to the address indicated by the customer when ordering in the defined geographical areas.

5.2 Delivery Times

Delivery times are provided for information purposes only when ordering. VoltÉlan strives to meet these deadlines but cannot be held responsible for delays due to circumstances beyond its control.

Article 6 - Right of Withdrawal

In accordance with current legislation, the customer has 14 days from receipt of their order to exercise their right of withdrawal without having to provide reasons or pay penalties.

Article 7 - Guarantees

All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects, allowing the customer to return products delivered defective or non-compliant.

Article 8 - Customer Service

Our customer service team is available to answer your questions and handle your complaints. Contact: spynovashop@gmail.com

Article 9 - Applicable Law

These general terms and conditions of sale are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction.