Track My Order

Track my order

You have ordered from VoltÉlan and want to follow your parcel? Here is how.

Where do I find my tracking number?

Your tracking number is emailed to you as soon as your order leaves the warehouse. Check your inbox, and your spam folder. Orders are prepared within 24 to 72 business hours of payment: the number is generated then, not at the moment of purchase.

Tracking your parcel

The carrier depends on the destination and on the product. The simplest route is a universal tracking service, which identifies the carrier from the number itself:

Usual timings

Processing takes 24 to 72 business hours, then:

  • Mainland France and Belgium: 5 to 8 business days
  • Rest of the European Union, United Kingdom, Switzerland, Norway: 5 to 8 business days
  • United States and Canada: 8 to 14 business days
  • Express delivery ($17): 4 to 7 business days in Europe, 8 to 14 business days in North America

My tracking has stopped moving

That is common during international transit: a parcel can sit for several days without an update between two scans. If nothing has moved for more than 4 business days, write to us and we open an enquiry with the carrier.

I did not get a tracking email

Check your spam and promotions folders. If you still find nothing 72 hours after ordering, write to support@voltelan.com with your order number.

My parcel says delivered but I have not received it

Check with your neighbours and your building manager, couriers sometimes leave parcels with a third party. If it stays missing, contact support@voltelan.com and we open an enquiry with the carrier.

Need help?

Our customer service answers Monday to Friday, 9am to 6pm (CET). Write to support@voltelan.com with your order number.